you need to call them directly - they are a body shop, and have nothing more than a web site as far is any Internet pressence is concerned
They work long hours and have no computers in the shop - i highly doubt that after working those hours that they would go home and sit infront of emails to work more hours... just as with ANY BODYSHOP - give them a call
Heck, if you've been to Van Nuys/North Hollywood or City of Industry/Puente, you would have a better idea of how much the internet realy has control over those shop's business... about 1% or less