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Joined: Apr 2003
Posts: 2,451
DiabloGTS
Wheezy Joe
DiabloGTS Nov 25, 5:24am - #62843 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
TireRack.com

I TRIED to buy rotors and pads from them, but they botched my billing information up and billed me for something and haven't shipped it, and then cancelled my order.

Called them on the phone, got a run around and they asked for my work number/ employer name since my credit card was rejected for a wrong billing address.

Terrible customer service, I'd NEVER buy from there again! puke

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: Apr 2003
Posts: 896
element_celica
Senior Member
element_celica Nov 25, 5:26am - #62844 

Senior Member

Joined: Apr 2003
Posts: 896
Michigan
that sucks confused thumbsdown

rip celi...
95 240sx
Joined: May 2002
Posts: 3,295
Steven
ECelica Staff
Steven Nov 25, 5:44am - #62845 
2001 Spectra Blue Mica Toyota Celica GTS
ECelica Staff
2001 Toyota Celica GTS

Joined: May 2002
Posts: 3,295
Riverside, CA
i generally call the company and prefer to talk to a HUMAN in those types of cases.
Joined: Apr 2003
Posts: 2,451
DiabloGTS
Wheezy Joe
DiabloGTS Nov 25, 5:56am - #62846 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
I called at got some idiot woman on the phone.

Me "Hi, I got an email saying my billing information was wrong"

after we get the account #, name and stuff out of the way, I repeat the address to her off my bank statement.

her"Yes, we have that on file"
me"Ok, whats the problem"
her"the address is wrong"
me"I just told it to you and you said it was right"
her"yes"
me"uhhh, ok, so is it going to finish the transaction?"
her"...ok, I'll give it to her. Thanks for your order! click"

lame. rolleyes thumbsdown

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: May 2002
Posts: 3,295
Steven
ECelica Staff
Steven Nov 25, 6:01am - #62847 
2001 Spectra Blue Mica Toyota Celica GTS
ECelica Staff
2001 Toyota Celica GTS

Joined: May 2002
Posts: 3,295
Riverside, CA
that's weird, i know autox guys who order from tirerack.com all the time...
Joined: Apr 2003
Posts: 2,451
DiabloGTS
Wheezy Joe
DiabloGTS Nov 25, 6:07am - #62848 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
well, I did call at 3:30 so maybe they were shutting down?

if they don't fix this tomorrow, I won't buy stuff from them.

awful service. frown

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: May 2002
Posts: 3,295
Steven
ECelica Staff
Steven Nov 25, 6:09am - #62849 
2001 Spectra Blue Mica Toyota Celica GTS
ECelica Staff
2001 Toyota Celica GTS

Joined: May 2002
Posts: 3,295
Riverside, CA
next time you call, throw a fit and demand to talk to the manager. If they dont let you, call back and ask again.
Joined: Apr 2003
Posts: 2,451
DiabloGTS
Wheezy Joe
DiabloGTS Nov 25, 2:34pm - #62850 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
I talked to a manager there, and it was taken care of.

It was my banks fault, but the way the employee handled it she said was inappropriate!

I don't like having to talk to a manager to get good customer service, but since it was my banks fault, and not theres, I understand.

No need to be rude to the customers though!

Very good price on the stuff, and I will buy from there again thanks to the help I got today! thumbsup

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: May 2003
Posts: 2,454
Elec-FuYu
Specialist
Elec-FuYu Nov 25, 7:30pm - #62851 
2003 Silver Toyota Celica
Specialist
2003 Toyota Celica

Joined: May 2003
Posts: 2,454
B.C. Coquitlam
so wut did kinda rotor and pads you bought?

I am a HID Maniac!!
Joined: Apr 2003
Posts: 2,451
DiabloGTS
Wheezy Joe
DiabloGTS Nov 25, 8:45pm - #62852 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
I bought 4 oem style Brembo rotors and EBC green stuff pads! thumbsup

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: Jul 2003
Posts: 1,143
booyaolian
Specialist
booyaolian Nov 25, 9:19pm - #62853 
2000 Black Toyota Celica GT
Specialist
2000 Toyota Celica GT

Joined: Jul 2003
Posts: 1,143
Austin, TX
damn...that is HOT

nice choice

how much you paid?
Joined: Apr 2003
Posts: 1,899
Gen7fan
ThE iRoN mAiDeN
Gen7fan Nov 25, 10:09pm - #62854 
2003 silver streak Toyota Celica GT
ThE iRoN mAiDeN
2003 Toyota Celica GT

Joined: Apr 2003
Posts: 1,899
Maryland
nice choice
Joined: Apr 2003
Posts: 2,451
DiabloGTS
Wheezy Joe
DiabloGTS Nov 25, 10:26pm - #62855 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
$270 shipped eek thumbsup

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: Apr 2003
Posts: 4,658
Evan
Rebel
Evan Nov 26, 3:44am - #62856 

Rebel
2003 Toyota Celica GT

Joined: Apr 2003
Posts: 4,658
Washington
That sucks. Odd to hear it, though - they do a ton of business, and most people say they're good.

Hope you get it worked out.

[Linked Image]
Joined: Apr 2003
Posts: 4,658
Evan
Rebel
Evan Nov 26, 3:45am - #62857 

Rebel
2003 Toyota Celica GT

Joined: Apr 2003
Posts: 4,658
Washington
Originally Posted by DiabloGTS
$270 shipped eek thumbsup


Damn, I'm gonna have to get me some of those grin

[Linked Image]
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