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TireRack.com #62843 Nov 24, 9:24pm Nov 24, 9:24pm
Joined: Apr 2003
Posts: 2,451
Lafayette, LA
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
TireRack.com
I TRIED to buy rotors and pads from them, but they botched my billing information up and billed me for something and haven't shipped it, and then cancelled my order.

Called them on the phone, got a run around and they asked for my work number/ employer name since my credit card was rejected for a wrong billing address.

Terrible customer service, I'd NEVER buy from there again! puke


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Re: TireRack.com [Re: DiabloGTS] #62844 Nov 24, 9:26pm Nov 24, 9:26pm
Joined: Apr 2003
Posts: 896
Michigan
element_celica
Senior Member
element_celica
Senior Member

Joined: Apr 2003
Posts: 896
Michigan
that sucks confused thumbsdown


rip celi...
95 240sx
Re: TireRack.com [Re: DiabloGTS] #62845 Nov 24, 9:44pm Nov 24, 9:44pm
Joined: May 2002
Posts: 3,294
Riverside, CA
2001 Spectra Blue Mica Toyota Celica GTS
Steven
ECelica Staff
2001 Toyota Celica GTS
Steven
2001 Spectra Blue Mica Toyota Celica GTS
ECelica Staff
2001 Toyota Celica GTS

Joined: May 2002
Posts: 3,294
Riverside, CA
i generally call the company and prefer to talk to a HUMAN in those types of cases.

Re: TireRack.com [Re: DiabloGTS] #62846 Nov 24, 9:56pm Nov 24, 9:56pm
Joined: Apr 2003
Posts: 2,451
Lafayette, LA
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
I called at got some idiot woman on the phone.

Me "Hi, I got an email saying my billing information was wrong"

after we get the account #, name and stuff out of the way, I repeat the address to her off my bank statement.

her"Yes, we have that on file"
me"Ok, whats the problem"
her"the address is wrong"
me"I just told it to you and you said it was right"
her"yes"
me"uhhh, ok, so is it going to finish the transaction?"
her"...ok, I'll give it to her. Thanks for your order! click"

lame. rolleyes thumbsdown


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Re: TireRack.com [Re: DiabloGTS] #62847 Nov 24, 10:01pm Nov 24, 10:01pm
Joined: May 2002
Posts: 3,294
Riverside, CA
2001 Spectra Blue Mica Toyota Celica GTS
Steven
ECelica Staff
2001 Toyota Celica GTS
Steven
2001 Spectra Blue Mica Toyota Celica GTS
ECelica Staff
2001 Toyota Celica GTS

Joined: May 2002
Posts: 3,294
Riverside, CA
that's weird, i know autox guys who order from tirerack.com all the time...

Re: TireRack.com [Re: DiabloGTS] #62848 Nov 24, 10:07pm Nov 24, 10:07pm
Joined: Apr 2003
Posts: 2,451
Lafayette, LA
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
well, I did call at 3:30 so maybe they were shutting down?

if they don't fix this tomorrow, I won't buy stuff from them.

awful service. frown


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Re: TireRack.com [Re: DiabloGTS] #62849 Nov 24, 10:09pm Nov 24, 10:09pm
Joined: May 2002
Posts: 3,294
Riverside, CA
2001 Spectra Blue Mica Toyota Celica GTS
Steven
ECelica Staff
2001 Toyota Celica GTS
Steven
2001 Spectra Blue Mica Toyota Celica GTS
ECelica Staff
2001 Toyota Celica GTS

Joined: May 2002
Posts: 3,294
Riverside, CA
next time you call, throw a fit and demand to talk to the manager. If they dont let you, call back and ask again.

Re: TireRack.com [Re: DiabloGTS] #62850 Nov 25, 6:34am Nov 25, 6:34am
Joined: Apr 2003
Posts: 2,451
Lafayette, LA
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
I talked to a manager there, and it was taken care of.

It was my banks fault, but the way the employee handled it she said was inappropriate!

I don't like having to talk to a manager to get good customer service, but since it was my banks fault, and not theres, I understand.

No need to be rude to the customers though!

Very good price on the stuff, and I will buy from there again thanks to the help I got today! thumbsup


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Re: TireRack.com [Re: DiabloGTS] #62851 Nov 25, 11:30am Nov 25, 11:30am
Joined: May 2003
Posts: 2,454
B.C. Coquitlam
2003 Silver Toyota Celica
Elec-FuYu
Specialist
2003 Toyota Celica
Elec-FuYu
2003 Silver Toyota Celica
Specialist
2003 Toyota Celica

Joined: May 2003
Posts: 2,454
B.C. Coquitlam
so wut did kinda rotor and pads you bought?


I am a HID Maniac!!
Re: TireRack.com [Re: DiabloGTS] #62852 Nov 25, 12:45pm Nov 25, 12:45pm
Joined: Apr 2003
Posts: 2,451
Lafayette, LA
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
I bought 4 oem style Brembo rotors and EBC green stuff pads! thumbsup


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Re: TireRack.com [Re: DiabloGTS] #62853 Nov 25, 1:19pm Nov 25, 1:19pm
Joined: Jul 2003
Posts: 1,143
Austin, TX
2000 Black Toyota Celica GT
booyaolian
Specialist
2000 Toyota Celica GT
booyaolian
2000 Black Toyota Celica GT
Specialist
2000 Toyota Celica GT

Joined: Jul 2003
Posts: 1,143
Austin, TX
damn...that is HOT

nice choice

how much you paid?

Re: TireRack.com [Re: DiabloGTS] #62854 Nov 25, 2:09pm Nov 25, 2:09pm
Joined: Apr 2003
Posts: 1,899
Maryland
2003 silver streak Toyota Celica GT
Gen7fan
ThE iRoN mAiDeN
2003 Toyota Celica GT
Gen7fan
2003 silver streak Toyota Celica GT
ThE iRoN mAiDeN
2003 Toyota Celica GT

Joined: Apr 2003
Posts: 1,899
Maryland
nice choice

Re: TireRack.com [Re: DiabloGTS] #62855 Nov 25, 2:26pm Nov 25, 2:26pm
Joined: Apr 2003
Posts: 2,451
Lafayette, LA
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250
DiabloGTS OP
Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
$270 shipped eek thumbsup


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Re: TireRack.com [Re: DiabloGTS] #62856 Nov 25, 7:44pm Nov 25, 7:44pm
Joined: Apr 2003
Posts: 4,658
Washington
Evan
Rebel
2003 Toyota Celica GT
Evan
Rebel
2003 Toyota Celica GT

Joined: Apr 2003
Posts: 4,658
Washington
That sucks. Odd to hear it, though - they do a ton of business, and most people say they're good.

Hope you get it worked out.


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Re: TireRack.com [Re: DiabloGTS] #62857 Nov 25, 7:45pm Nov 25, 7:45pm
Joined: Apr 2003
Posts: 4,658
Washington
Evan
Rebel
2003 Toyota Celica GT
Evan
Rebel
2003 Toyota Celica GT

Joined: Apr 2003
Posts: 4,658
Washington
Originally Posted by DiabloGTS
$270 shipped eek thumbsup


Damn, I'm gonna have to get me some of those grin


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