I bought my Celica in Rotchester, Ny and I still can't get over how nice and professional everyone there was. everytime I've been there cince to get work done (alarm, oil change...) the same thing. they gave me a rental compt. because I was going to have work done that would take a few hours. the employees seemed like they were actually happy to be there. Don't get me wrong, they are the exception to the rule. Most dealerships don't care, most just want that check!
Same here in CT - delaers have impressed me as top notch...my first experience a few years back, I had a carburetor problem with my Corolla...they fixed it free of charge, out of warranty, and the service manager remarked "the problem should never have happened in the first place"
I had a body shop charge in November 04 that was almost $200 BELOW their written estimate, as they didn't need all the parts they originally suspected.
They gave me the name of their glass vendor when they couldn't figure out how to remove the rv Mirror
...the vendor came to my workplace and did it for $5
There's probably a different story to tell about the salespeople, but I haven't had contact locally, as I bought my Celi out of state...