Old Rant about Toyota of NoHo
Well, They did it to me again... and then again... and just recently did it again (North Hollywood Toyota)
In 2000, I wanted to buy a second brand new car with them - so I called and told them I wanted a red, automatic two-door echo (yes, echo) and they said they had many of these on their lot for me to choose from. once I got there, not only did they just have only TWO echo available, but none of them were 2 door and none of them were automatics... to they schemed me to come down - even after I talked to their rep for about 15 minutes regarding this. When I got there, they guy tried selling me a truck instead.
Second time was mid 2002, I was looking to buy a stock front grill for a 2002 Toyota Celica - they told me they had several in stock. I promptly went down again, only to find that they had none and I would need to place a special order for these.
Now today, all I needed was basic car repair items - things that ALL Toyota service departments should ALWAYS have in stock 7 days a week... I needed a stock gas-cap and a set of 4 spark plugs (nothing special, just the usual items that are replaced in a 75k maint) I called in advance and spoke with their parts department - was told that both items were available and to just come down and pick them up
I got there and found that none of them were available - I should place a special order for the gas cap and I should check back next week for the basic Toyota Celica gt spark plugs (i wonder what they use when they do routine maint... ??? since they obviously do NOT have the parts to correct service the cars they say sell)
I took a trip up to Hammer Toyota and was given EXCELLENT customer service, very prompt and very though - I got all the parts I needed and was even given a discount without any hesitation. (2001 Toyota Celica gt replacement gas-cap was $15+ tax and the Denso iridium sparks were $11+ tax)