my buddy jeff just ordered a tsrm exhaust and Injen
shortram about 3 weeks ago...everything went extremely smooth. his e-mails got responded to within 24 hours and the phones were answered every time within a few rings. we got shipment fast and we just put them on about 2 weeks ago.
i dont know how it was beforehand..but if they said they were cleaning up their act and if our experience was anything typical of that...i dont have any worries. i'm about to order an Injen
shortram from them as well for my own car
yup, i would def. use IM again, they were awesome! everytime i called, the phone was answered by a person and within about 2-3 rings. they also sent me tracking numbers immediately after i ordered, and had fast shipping. both my Intake
and exhaust came in earlier than i had expected, i was crossing my fingers it would come in b4 i had to go out of town for christmas, UPS site said it would be after, but they ended up coming in about 5 days ahead of schedule. very nice people to deal with also.