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Joined: May 2002
Posts: 6,007
isaac
ECelica Admin
isaac
2001 Absolutely Red Toyota Celica GT
ECelica Admin
2001 Toyota Celica GT

Joined: May 2002
Posts: 6,007
Los Angeles, CA
Nov 17, 2:41pm - #329058 
Frontier Toyota in Valencia California

Frontier Toyota thumbsup ... a few blocks up from Six Flags Magic Mountain
I had an AWESOME experience at this Toyota Service Center thumbsup

http://www.FrontierToyota.com

I go in for an oil change and to have them look at a CEL (P0420) that has been off/on since February of this year. The service adviser (Dane Jensen) looks over the car and a quick pop to the Hood, then asks a few questions regarding the CEL. He then looks it up in his system, does the paperwork and tells me to go wait in their waiting area to enjoy the standard TV, Coffee/Donuts. No complaints from me grin Plus I have a GBA (SuperMario FTW!) to pass the time.

About 45 minutes later, the tech comes out and tells me that everything is going fine - they just finished the oil change, filling the tires, inspecting the fluids and topping them off - everything seems fine & they are working on the CEL now.

Another hour goes by and the tech calls me up to the office again - he says, "good news and bad news". He starts with the bad news... The car's O2/Oxygen sensor (89465-20670) & Catalytic Converter/Exhaust Assembly (17410-22070) need to be replaced. The good news he says, it's all covered under factory warranty - all parts and all labor.

At this point, I was waiting for "the catch."

I asked a few questions regarding this - in-which he answered each one professionally. He then went on to mention - "There is more good news - We have all the parts in-stock, and can do this today. It will probably be done this evening, in about 5 hours.

So far I'm giving them thumbsup thumbsup

Things get better. I instead mentioned that I had prior obligations to take care of that afternoon and would like to schedule for the following Tuesday morning instead. To which he took down an appointment and asked, "The repairs will be done in the afternoon of that day. Will you be waiting for your car, do you need a shuttle or will you have someone pick you up?". I told him that I would wait.

He then offered to provide a shuttle-van to the local mall where I could catch a movie as I waited for the all-day repairs to be done to the car grin

Just when you think it couldn't get any better.

He walks me over to the cashier and she rings me up. $23 for oil change (plus taxes, making it about $27). She then takes a $14.95 coupon and applies that to my bill. Now I'm out of there for $17 (and change) for the Express Lube, fluid top-off and several other minor details. And i will be going back on Tuesday to get the emissions system replaced (under the emissions warranty)

You want better? All the time I was waiting for my car's repairs to be done - many vehicle owners who were also getting major service done were asked if they wanted their cars washed before they picked them up eek

This was October 2004 - its one month later and not a single problem (or CEL) since!

Although Frontier Toyota is 25 miles north of me, I've tried the 4 other Toyota Service centers that are all within a 10 mile radius and those either lost my car (Northridge Toyota). Scraped rims (Keyes Toyota). Left oil dropping over the detailed engine bay (Keyes Toyota). Tore up my trunk looking for the wheel lock which I had left out for them in my center cup holder (Keyes Toyota). Refused to do service on the vehicle because (the TRD Shocks & Springs that another Toyota Dealership installed) was too low for them - even with my 18" rims (Northridge Toyota). Said they had parts (Standard Spark Plugs and Standard Gas Cap) in stock that they actually did not have and wasted my afternoon on THREE different occasions (North Hollywood Toyota).


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Joined: Sep 2004
Posts: 896
celicajonz
Senior Member
celicajonz
Senior Member
2004 Toyota Celica

Joined: Sep 2004
Posts: 896
*562* , CA
Nov 17, 2:44pm - #329059 
...SWEEETT!!!!!!!!! U FOUND A WINNER... thumbsup


Originally posted by A_Bathing_Ape:
I hit, what else, oh plus dome.
Joined: Jan 2003
Posts: 2,139
ct
C'mon & hit me!
ct

C'mon & hit me!
2000 Toyota Celica GTS

Joined: Jan 2003
Posts: 2,139
Woodland Hills, CA
Nov 17, 2:52pm - #329060 
i was in the same boat as well...after struggling with hamer, keyes, and northridge...i went to santa monica and they treat me like a pimp! thumbsup rofl


Originally posted by SKOOF:
yoru such a clown, i wish you lived in nyc, i would love to just give you the beating that youve probably never gotten in your life.
Joined: Mar 2004
Posts: 647
hector
Senior Member
hector

Senior Member
2001 Toyota Celica GT

Joined: Mar 2004
Posts: 647
san bernardino, california
Nov 17, 2:59pm - #329061 
i wish my local dealer was like that cry

Joined: Sep 2004
Posts: 449
StuntPanda
mmmmm tasty
StuntPanda

mmmmm tasty
2001 Toyota Celica GT

Joined: Sep 2004
Posts: 449
VAN NUYS, CA
Nov 17, 4:00pm - #329062 
wow i used to go see dane jensen for my oil changes at hamer!! what a small world grin thumbsup

Joined: Nov 2002
Posts: 1,073
grcelica
Specialist
grcelica

Specialist
2001 Toyota Celica GT

Joined: Nov 2002
Posts: 1,073
NW, PA
Nov 17, 7:09pm - #329063 
what a rare find, for any dealer of any make.

Joined: Jan 2004
Posts: 2,373
AZZKIKR
SHO - NUFF
AZZKIKR

SHO - NUFF
2003 Toyota Celica GT

Joined: Jan 2004
Posts: 2,373
ATL GA
Nov 17, 8:03pm - #329064 
I have a dealer like that here...says that they have changed out tons of celica catalytic converter systems on the celicas..congrats isaac

Joined: Oct 2003
Posts: 3,038
Clos
Specialist
Clos
2000 Spectra Blue Toyota Celica
Specialist
2000 Toyota Celica

Joined: Oct 2003
Posts: 3,038
Alexandria, VA
Nov 17, 8:16pm - #329065 
lucky ass

Joined: Apr 2004
Posts: 560
R3DLIN3GT
Senior Member
R3DLIN3GT
2003 Silver Toyota Celica GT
Senior Member
2003 Toyota Celica GT

Joined: Apr 2004
Posts: 560
LA, CA
Nov 17, 8:17pm - #329066 
sounds good thumbsup

too far for me to drive but at least i know they provide good service thumbsup

Joined: Dec 2003
Posts: 1,787
ghostingcelica
Specialist
ghostingcelica
2000 Black Toyota Celica GT
Specialist
2000 Toyota Celica GT

Joined: Dec 2003
Posts: 1,787
California
Nov 17, 8:20pm - #329067 
never been to a dealer yet thumbsup

Joined: Aug 2003
Posts: 4,278
Virgilson
TheFilipinoCrew
Virgilson

TheFilipinoCrew
2000 Toyota Celica GT

Joined: Aug 2003
Posts: 4,278
Pomona, CA
Nov 17, 9:31pm - #329068 
damn...wish all dealers were like that.

Joined: Sep 2003
Posts: 986
BReakinDrifTs
Senior Member
BReakinDrifTs
Senior Member

Joined: Sep 2003
Posts: 986
Valencia, CA
Nov 17, 10:32pm - #329069 
Thats right everyone, I live less than two minutes away from Frontier. grin Im there at least once a week, glad to hear they took care of you Isaac thumbsup

Joined: Sep 2003
Posts: 986
BReakinDrifTs
Senior Member
BReakinDrifTs
Senior Member

Joined: Sep 2003
Posts: 986
Valencia, CA
Nov 17, 10:34pm - #329070 
You should have come to our mall and caught a movie, I would have probably been in the arcade. rofl

Joined: Mar 2004
Posts: 201
pinoyricer
RiCeR
pinoyricer

RiCeR
1988 Toyota Camry

Joined: Mar 2004
Posts: 201
Valencia, California
Nov 17, 11:02pm - #329071 
Originally Posted by BReakinDrifTs
Thats right everyone, I live less than two minutes away from Frontier. grin Im there at least once a week, glad to hear they took care of you Isaac thumbsup


Same here, wtf how come everytime im there they are bitches to me? and there is no free doughnuts and coffee? just free water?


"I didn't lose control, I was drifting"
Joined: Mar 2004
Posts: 201
pinoyricer
RiCeR
pinoyricer

RiCeR
1988 Toyota Camry

Joined: Mar 2004
Posts: 201
Valencia, California
Nov 17, 11:02pm - #329072 
Originally Posted by BReakinDrifTs
You should have come to our mall and caught a movie, I would have probably been in the arcade. rofl


you live in there rofl


"I didn't lose control, I was drifting"
Joined: Sep 2003
Posts: 986
BReakinDrifTs
Senior Member
BReakinDrifTs
Senior Member

Joined: Sep 2003
Posts: 986
Valencia, CA
Nov 17, 11:05pm - #329073 
Originally Posted by pinoypyro103
Originally Posted by BReakinDrifTs
Thats right everyone, I live less than two minutes away from Frontier. grin Im there at least once a week, glad to hear they took care of you Isaac thumbsup


Same here, wtf how come everytime im there they are bitches to me? and there is no free doughnuts and coffee? just free water?


If you go earlier in the morning, they have doughnuts and coffee. (I have breakfast there all the time) rofl

Joined: Mar 2004
Posts: 201
pinoyricer
RiCeR
pinoyricer

RiCeR
1988 Toyota Camry

Joined: Mar 2004
Posts: 201
Valencia, California
Nov 17, 11:07pm - #329074 
Originally Posted by BReakinDrifTs
Originally Posted by pinoypyro103
Originally Posted by BReakinDrifTs
Thats right everyone, I live less than two minutes away from Frontier. grin Im there at least once a week, glad to hear they took care of you Isaac thumbsup


Same here, wtf how come everytime im there they are bitches to me? and there is no free doughnuts and coffee? just free water?


If you go earlier in the morning, they have doughnuts and coffee. (I have breakfast there all the time) rofl

really? damn... gotta admit, they have some good water though thumbsup


"I didn't lose control, I was drifting"
Joined: Mar 2004
Posts: 201
pinoyricer
RiCeR
pinoyricer

RiCeR
1988 Toyota Camry

Joined: Mar 2004
Posts: 201
Valencia, California
Nov 17, 11:10pm - #329075 
ohh man remember when they had extra tC shift knobs and they were giving them away? grin


"I didn't lose control, I was drifting"
Joined: Mar 2004
Posts: 283
RaptorGTS
Member
RaptorGTS
2000 Silver Toyota Celica
Member
2000 Toyota Celica

Joined: Mar 2004
Posts: 283
Nov 18, 10:50am - #329076 
thumbsup thumbsup

Joined: Oct 2004
Posts: 107
ACE_GTS
Member
ACE_GTS

Member
2000 Toyota Celica

Joined: Oct 2004
Posts: 107
Meriden, Connecticut
Nov 18, 11:06am - #329077 
That dealer has set my standards.

Joined: Apr 2004
Posts: 433
ArumnDark
Senior Member
ArumnDark
2004 Silver Streak Toyota Celica
Senior Member
2004 Toyota Celica

Joined: Apr 2004
Posts: 433
Independence, California
Nov 18, 12:57pm - #329078 
$27 for an oil change/all that other stuff? Lucky punk tongue

Costs at least double that here tongue


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Posts: 481
jonnyess
Senior Member
jonnyess

Senior Member
2002 Toyota Celica

Joined: Aug 2004
Posts: 481
CT
Nov 18, 1:04pm - #329079 
WATTA DEALERSHIP!! The only thing I can suggest to improve it would have been pornos on the waiting room TV!! grin thumbsup


Life is the sexually transmitted interruption of an otherwise peaceful existence...

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Nov 21, 2:36am - #329080 
Yep. can't go wrong w/ Frontier in Valencia. Bought my '03 there back in march. Gone back few times for regular stuff and Ive always been taken care of. Ask for isaac bruce. He'll take you on test drives while they are workin on your car...and he'll make some dumb jokes too.

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