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Joined: Aug 2004
Posts: 117
celicagirlie
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celicagirlie Aug 26, 8:15am - #260043 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
angry letter to Toyota corporate

this is a letter i just sent them. what do you think? LOL

is there anything i can do about this? i bought a 2000 celica GT in june and 3 weeks after i bought it i heard a clicking noise while running when i started my car. I have worked with cars at lube stations and should have recognized the sound as an engine with no oil but i didnt because its a 2000 with only 25,000 miles on it. i rushed it to the nearest toyota dealer (toyota of auburn) and asked them what the noise was. the tech said "they all sound like that." i told him that the noise just started and they do not all sound like that. he shrugged and started to walk away. i then popped the Hood and checked the oil...NO OIL!!! there was a tiny black dot on the end of the stick. i showed him and he said "oh." he did not offer further assistance. i had to go in and buy 3 quarts of oil which it took. i was a little miffed because i bought the car (not from them) but they didnt even offer to top it off for me. i then drove it for another 2 weeks and checked the oil. it was low again but this time it took 2 quarts. a week later it was 1.5 quarts low. i called toyota of lake city (where i bought it) and told them about it. they said to bring it in so i did. they had it from 9:30am until 3pm they said they didnt find anything. they said they checked the Air Filter, the pcv valve, the spark plugs, didnt find any evidence of oil burn, there were no leaks and they would start a milage research or something. they changed the oil too. 560 miles later it was .5 quarts low again i took it back and they recorded the findings and topped it off. i registered to a celica enthusiast website and asked them about it. one of the members offered to referr me to another toyota dealership to get a second opinion because there was something definatly wrong. the 3rd cylindar was knocking badly and made my car sound a little like a diesel. so the next day i took it to this new dealer. they took one look at the spark plugs and immidiatly saw the evidence of fried piston rings. the spark plug was white on the fireing point and had a black ring around it. AND the car was another .5 qt low. they ok'ed the teardown and i will hear from them tomorrow hopefully on what they find. i feel uneasy about the reputation the toyota of lake city will being upon toyota as a company. if they sell cars that are damaged and then pretend not to find anything. the evidence was obviously there. and toyota of auburn with their obviously unexperienced staff. customer service was 0. please let me know i there is anything i can do about this. i am very unhappy about losing my car for 2 weeks because of something the dealer i bought it from "did not find". thank you for your time.

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kenny_celi
Member
kenny_celi Aug 26, 8:19am - #260044 

Member
1995 Nissan 240SX (s14)

Joined: Nov 2003
Posts: 184
Seattle, WA
UR SO ANGRY~~ rofl
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Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 8:20am - #260045 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
shut up kenny LOL its lawyer angry not swearing so i look like an uneducated moron angry LOL i want to be taken seriously ya know... happywink

adding to the Ecelica community since may 2003
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kenny_celi
Member
kenny_celi Aug 26, 8:23am - #260046 

Member
1995 Nissan 240SX (s14)

Joined: Nov 2003
Posts: 184
Seattle, WA
dont worry... I know your situation...and I know what ur going through...
Joined: Oct 2003
Posts: 1,864
stefanoc
Specialist
stefanoc Aug 26, 8:27am - #260047 

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2002 Toyota Celica

Joined: Oct 2003
Posts: 1,864
CA
good job. let em know even if they care of not. let them know there are some angry ppl out there.
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Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 8:28am - #260048 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
oh you bet i will!

adding to the Ecelica community since may 2003
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stefanoc
Specialist
stefanoc Aug 26, 8:30am - #260049 

Specialist
2002 Toyota Celica

Joined: Oct 2003
Posts: 1,864
CA
i sure will if my toyota gives me shits like that and dealer wont take care of it. if the car still on the lot, i will be an owner of a celica by monday next week thumbsup
Joined: Nov 2003
Posts: 184
kenny_celi
Member
kenny_celi Aug 26, 8:30am - #260050 

Member
1995 Nissan 240SX (s14)

Joined: Nov 2003
Posts: 184
Seattle, WA
see... ur angry rofl rofl rofl rofl rofl

okay... you can hit me next time... probably at Michael's toyota...
Joined: Aug 2004
Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 8:33am - #260051 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
lol nah im not a violent person...ill get back at you in other ways...muahahahahahaha... happywink

adding to the Ecelica community since may 2003
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CaddyShack
Member
CaddyShack Aug 26, 8:51am - #260052 

Member
1991 Cadillac Seville

Joined: Jul 2004
Posts: 186
Southern California
u should kicked those guys in the balls... how can they treat a lady like she doesnt kno cars... "they all sound like that" thats bullshit, no celica sounds like a damn diesel... hope everything goes smoothly from now on thumbsup

another honda kill story is always welcome
Joined: Aug 2004
Posts: 291
amtemp
Member
amtemp Aug 26, 9:09am - #260053 

Member
2000 Toyota Celica

Joined: Aug 2004
Posts: 291
Seattle, Washington
ya, the dealers are always retarded when it comes to these kinda stuff. They seem like they dont really care about anyone. They do it to me all the time but I guess im a new guy I let things go away to easily.

You know what they say, "nice guys come in last."
rofl
Joined: Jan 2004
Posts: 2,373
AZZKIKR
SHO - NUFF
AZZKIKR Aug 26, 1:00pm - #260054 

SHO - NUFF
2003 Toyota Celica GT

Joined: Jan 2004
Posts: 2,373
ATL GA
that's a very solid letter...and toyota corporate is very good at responding to complaints
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Posts: 2,672
ragingpaseo
Specialist
ragingpaseo Aug 26, 1:47pm - #260055 
2003 blue Toyota Celica
Specialist
2003 Toyota Celica

Joined: Dec 2003
Posts: 2,672
towson, md
good job on the letter. you only told them the truth about toyota of america. i fully support your letter, and as we all know, toyota dealers in north america is the worst in the world... thumbsdown
Joined: Jul 2004
Posts: 777
ExNihilo
Cold Warrior
ExNihilo Aug 26, 5:17pm - #260056 
Cold Warrior
2004 Toyota Celica GTS

Joined: Jul 2004
Posts: 777
Tempe, AZ
Boy, what a bummer. Was the Celica sold to you as a "Toyota Certified" vehicle? Was the warranty no longer in effect (the car is more than 3 years old)?

300,000 KM/Sec. Its not just a good idea, its the law.
Joined: Jan 2004
Posts: 1,248
Rocketman
Specialist
Rocketman Aug 26, 5:20pm - #260057 

Specialist
01 Toyota Celica

Joined: Jan 2004
Posts: 1,248
Idaho Falls, ID
Originally Posted by ragingpaseo
good job on the letter. you only told them the truth about toyota of america. i fully support your letter, and as we all know, toyota dealers in north america is the worst in the world... thumbsdown


Said like a true scholar and a gentleman
Joined: Dec 2003
Posts: 327
l2pdrums
Member
l2pdrums Aug 26, 5:34pm - #260058 

Member
2000 Toyota Celica GT

Joined: Dec 2003
Posts: 327
CA, USA
The letter was very detailed and it clearly stated the problem. I hope they do something about the shady dealership with their unexperienced staff. It will suck if they lost their job, but then again they shouldnt be there in the first place, cause they put people in danger. I support you all the way, and hope something is done.

Everybody from Ecelica ROCKS!!!
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Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 5:38pm - #260059 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
i dont remember if it was toyota certified...but it muct have been since i bought it from toyota? and it is still under warranty until nov 04..WOO cuttin in close im so glad i took it in when i did because its a 2000 and only had 25,000 miles on it when i got it it was still under powertrain warranty. its within waranty with 5 years and the milage which the cut off is 60,000 the bumper to bumper warranty is gone though which is a bummer because i noticed the ashtray wont close lol (btw anyone know how to fix this?) but at any rate i will find out today if they are going to take care of the ring problem becasue the manager has to agree with the guys that thats what it is and is in fact warranty...he gave me a 90% chance of it being warranty but in that 10% i have to pay for everything and im scared because im POOR!!!! crywhat am i going to do if i cant pay them? do they keep my car until i can pay and if i cant then they sell it? frowncross your fingers for me guys...pray for warranty!!! thumbsup

adding to the Ecelica community since may 2003
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ragingpaseo
Specialist
ragingpaseo Aug 26, 5:50pm - #260060 
2003 blue Toyota Celica
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2003 Toyota Celica

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Posts: 2,672
towson, md
did you check the carfax on your celica???
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Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 5:54pm - #260061 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
yeah he showed me the carfax and no problems reported

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ragingpaseo
Specialist
ragingpaseo Aug 26, 5:55pm - #260062 
2003 blue Toyota Celica
Specialist
2003 Toyota Celica

Joined: Dec 2003
Posts: 2,672
towson, md
VIN number matches???
Joined: Dec 2003
Posts: 2,672
ragingpaseo
Specialist
ragingpaseo Aug 26, 5:55pm - #260063 
2003 blue Toyota Celica
Specialist
2003 Toyota Celica

Joined: Dec 2003
Posts: 2,672
towson, md
as you can tell, i don't trust the dealers... thumbsdown
Joined: Aug 2004
Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 5:57pm - #260064 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
hmm i don tknow i didnt check...but i just had an idea maybe someone who test drove the car messed it up after the inspeaction? if the car did not have a problem when they inspectd it maybe someone messed it up after the inspection...i dunno

adding to the Ecelica community since may 2003
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DiabloGTS
Wheezy Joe
DiabloGTS Aug 26, 5:57pm - #260065 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
$10 says this is what you get from Toyota.

Dear _____,

Thank you for your comments on the service/product you received from Toyota. At this time, we are unable to do anything about it, so fuck off. We have your money, and aren't going to help you.

Go to the dealer, and get raped.

Thank you,
Regards,
Toyota Corp.

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: Aug 2004
Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 5:59pm - #260066 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
LOL well you better belive ill post what they send me back rofl rofl rofl LOL

adding to the Ecelica community since may 2003
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Polykarb
Metal Storm 2040
Polykarb Aug 26, 6:05pm - #260067 

Metal Storm 2040
2000 Toyota Celica

Joined: Jun 2004
Posts: 1,696
Tampa, Florida
I wish my car took 3 quarts of oil.

FF TWINCAM BEAUTY: CELICA
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ragingpaseo
Specialist
ragingpaseo Aug 26, 6:06pm - #260068 
2003 blue Toyota Celica
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2003 Toyota Celica

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Posts: 2,672
towson, md
let's hope that's not the case here...
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Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 6:06pm - #260069 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
Originally Posted by Polykarb
I wish my car took 3 quarts of oil.

what? why? lol your car takes 4

adding to the Ecelica community since may 2003
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Posts: 439
JSPITZ
Senior Member
JSPITZ Aug 26, 6:08pm - #260070 

Senior Member
2004 Toyota Celica

Joined: Jun 2004
Posts: 439
SPRINGFIELD, VA
Good letter

[Linked Image]
HONDA HUNTER
Joined: Jul 2004
Posts: 777
ExNihilo
Cold Warrior
ExNihilo Aug 26, 6:33pm - #260071 
Cold Warrior
2004 Toyota Celica GTS

Joined: Jul 2004
Posts: 777
Tempe, AZ
Well, even if it weren't under warranty, they should still give you a break because of the 1st crappy dealership.

Hey, congratulations on the baby coming!

300,000 KM/Sec. Its not just a good idea, its the law.
Joined: Aug 2004
Posts: 117
celicagirlie
Member
celicagirlie Aug 26, 6:36pm - #260072 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
well its a different company toyota is franchised!!! but i agree they should do something...

hey thanks kiss

adding to the Ecelica community since may 2003
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Posts: 83
celicababe00
Member
celicababe00 Aug 26, 7:34pm - #260073 

Member
2002 NIssan Altima 2.5S

Joined: Aug 2003
Posts: 83
Texas H-Town
Beat their ass!! That sux!!! I would be pissed off too...but I can be an extremly violent person if provoked!!!

Congrats on the baby!!!
Joined: Aug 2004
Posts: 117
celicagirlie
Member
celicagirlie Aug 27, 2:26am - #260074 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We apologize for the sales concerns you experienced at Toyota of Lake City.

You can be sure that Toyota is committed to providing the best possible service at Toyota dealerships and to making the sales experience a favorable one. We encourage each dealership to maintain a professional level of Performance at all times, and we were sorry to learn that you felt the service you received was less than satisfactory.

In the interest of customer satisfaction, we have contacted the Customer Relations Manager at Toyota of Lake City to assist you with your concerns. The Customer Relations Manager will contact you by the end of the business day 8/31/2004.

In the event you do not receive contact from the dealership by this date, please contact us with file #200408261110.

It is through correspondence such as yours that we are able to continue to improve Toyota dealership services, and we sincerely appreciate the time you have taken to bring this matter to our attention.

Toyota Customer Experience

adding to the Ecelica community since may 2003
Joined: May 2004
Posts: 2,979
RookieGTS
Boobie Vision
RookieGTS Aug 27, 2:54am - #260075 

Boobie Vision
2000 Toyota Celica

Joined: May 2004
Posts: 2,979
925 Nor Cal
wow... Damn girl, dont you love it when guys talk you ladies down like you dont know jack shit about cars, but then you really do LOL. Damn men tongue
Joined: May 2004
Posts: 2,979
RookieGTS
Boobie Vision
RookieGTS Aug 27, 2:55am - #260076 

Boobie Vision
2000 Toyota Celica

Joined: May 2004
Posts: 2,979
925 Nor Cal
but hey i hope everything works out the best for you. Good luck celicagirlie thumbsup
Joined: Dec 2003
Posts: 1,787
ghostingcelica
Specialist
ghostingcelica Aug 27, 3:11am - #260077 
2000 Black Toyota Celica GT
Specialist
2000 Toyota Celica GT

Joined: Dec 2003
Posts: 1,787
California
yea good luck. they should fix everything for free just because of the bad service. bastards
Joined: Aug 2004
Posts: 117
celicagirlie
Member
celicagirlie Aug 27, 3:33am - #260078 

Member
2000 Toyota Celica GT

Joined: Aug 2004
Posts: 117
Seattle,Wa
they should extend my warranty!!! LOL thumbsup

adding to the Ecelica community since may 2003
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Posts: 2,672
ragingpaseo
Specialist
ragingpaseo Aug 27, 3:50pm - #260079 
2003 blue Toyota Celica
Specialist
2003 Toyota Celica

Joined: Dec 2003
Posts: 2,672
towson, md
^nothing is free from toyota...
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