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Joined: Jul 2004
Posts: 774
Cold Warrior
2004 Toyota Celica GTS
Cold Warrior
2004 Toyota Celica GTS
Joined: Jul 2004
Posts: 774
Here's something interesting. The annual J.D. Power customer satisfaction survey has Toyota well below the industry average in customer satisfaction. That is, well below the likes of Buick thumbsdown, Pontiac, thumbsdown and Ford thumbsdown thumbsdown thumbsdown puke.


Pulled this off a Saturn member forum:

http://www.saturnfans.com/Company/2004/jdp2004csi.shtml

I got my GTS in Tempe, AZ, and have always been happy with that dealer, and got a great deal, but then I've never had to go in for any warranty work, etc. Are Toyota vehicles the only good thing about Toyota? What does everyone else think?

Joined: Jul 2003
Posts: 2,040
ECelica Staff
2004 GMC Canyon Z-71
ECelica Staff
2004 GMC Canyon Z-71
Joined: Jul 2003
Posts: 2,040
hahaha what a bunch of BS. Saturn over BMW and benz rofl rofl rofl rolleyes thumbsdown

Joined: May 2003
Posts: 5,342
dikitzaps
1974 Toyota Celica
dikitzaps
1974 Toyota Celica
Joined: May 2003
Posts: 5,342
who gives a shit what JD power thinks anyways...


who the fuck is jd power

Joined: Jul 2004
Posts: 774
Cold Warrior
2004 Toyota Celica GTS
Cold Warrior
2004 Toyota Celica GTS
Joined: Jul 2004
Posts: 774
Well, I think the idea is, its a ranking of dealers based on service, not actual vehicle quality. We all know 'Yo has them pretty much beat on actual vehicles.

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Specialist
Specialist
Joined: Jul 2004
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That's consumer satisfaction. Don't forget who the morons are that bought those cars. thumbsdown

Smart people buy Toyota & expect a higher level of service and a higher quality product. You could say we are difficult to please. thumbsup

Last edited by Haulin_A_Doo; Jul 26, 2004 12:16pm.

Joined: Dec 2003
Posts: 2,670
Specialist
2003 Toyota Celica
Specialist
2003 Toyota Celica
Joined: Dec 2003
Posts: 2,670
i always go by consumer report...

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Posts: 2,442
Wheezy Joe
2002 Kawasaki Ninja 250
Wheezy Joe
2002 Kawasaki Ninja 250
Joined: Apr 2003
Posts: 2,442
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.

Joined: Jul 2004
Posts: 29
Member
1993 Mazda RX7
Member
1993 Mazda RX7
Joined: Jul 2004
Posts: 29
haha. at least you guys dont own a mazda. the dealership wouldnt warranty my car no matter how much i pay.


"Reliable isnt cheap or fast
Cheap isnt fast or reliable
And fast isnt reliable or cheap"

Joined: Jan 2004
Posts: 305
Member
2000 Toyota Celica
Member
2000 Toyota Celica
Joined: Jan 2004
Posts: 305
that can't be right. toyota is always at the top. something smells fishy wtf


[Linked Image from roundtwo0.tripod.com]

Joined: Nov 2002
Posts: 1,073
Specialist
2001 Toyota Celica GT
Specialist
2001 Toyota Celica GT
Joined: Nov 2002
Posts: 1,073
My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer.

Joined: Aug 2003
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Caleb
2000 Toyota Celica
Caleb
2000 Toyota Celica
Joined: Aug 2003
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Originally Posted by grcelica
My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer.

i've never been to a good toyota dealer..they pretty much all suck around here too.

also, i really don't like toyota in general..they're getting way too conservative for my tastes..maybe when i turn a grandpa i'll buy another one. thumbsdown

Joined: Aug 2003
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Specialist
2003 Toyota Celica
Specialist
2003 Toyota Celica
Joined: Aug 2003
Posts: 1,478
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toyota as a car company and manufacturer cant be beat. they are they best hands down. but their dealerships will burn you a new asshole on their prices and service sometimes. besides, fuck jd power thumbsup

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Specialist
Specialist
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Yah, I have 3 dealers in my area & I don't like any of them.

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ECelica Admin
2001 Toyota Celica GT
ECelica Admin
2001 Toyota Celica GT
Joined: May 2002
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When demand increases, dealers often become less willing to negotiate (price), which creates a negative impact on virtually all aspects of the sales process.

Strong sales also often result in delays in taking delivery, which places additional downward pressure on sales satisfaction.


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Joined: Dec 2003
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Specialist
2003 Toyota Celica
Specialist
2003 Toyota Celica
Joined: Dec 2003
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^^^very true. come to think of it, i've 5 toyota dealers around the baltimore area. yup, they'll do half ass job and still charge you in full... puke thumbsdown

Joined: Jul 2003
Posts: 669
Sara Sucks :P
Sara Sucks :P
Joined: Jul 2003
Posts: 669
Toyota's Service fucking blows angry angry thumbsdown

Joined: Jan 2003
Posts: 2,137
ct
C'mon & hit me!
2000 Toyota Celica GTS
C'mon & hit me!
2000 Toyota Celica GTS
Joined: Jan 2003
Posts: 2,137
Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.

i agree thumbsdown
toyo salesmen make you feel like you're byuing plutonium. like i'm privelaged just to breathe the dealership air... wtf

Joined: Jun 2004
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Specialist
2000 Toyota Celica
Specialist
2000 Toyota Celica
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Man, and to think that I am going in this Thursday to get my car checked, getting scared on what the outcome will be.


Aggressively Driven
2000 Celica GT-S 6 Speed

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Specialist
2002 Toyota Celica
Specialist
2002 Toyota Celica
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Anyways...I think it's highly misleading to non-Toyota drivers to say that we aren't satisfied with our Toyos. I voided my warranty a long time ago, so service isn't even an issue for me. Those JD Powers peeps must be on JD Jack Daniels or something.


I get my kicks on EC.

Joined: Jan 2004
Posts: 514
Senior Member
2002 Toyota Celica GT
Senior Member
2002 Toyota Celica GT
Joined: Jan 2004
Posts: 514
actually, the dealer i go to is ok, havnt had any real problems other than not catching the blown fuses from when the car got busted into..


"You're not how much money you have in the bank. You're not the car you drive. You're not the contents of your wallet. You're not your f------ khakis. You're the all-singing, all-dancing crap of the world."

Joined: Feb 2004
Posts: 500
Senior Member
2000 Toyota Celica
Senior Member
2000 Toyota Celica
Joined: Feb 2004
Posts: 500
Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.


I jsut went in to get replacment Lift bolts to DIY, I forgot part number. took them 45 minutes to find the part number I told them exactly what and where it iwas. They couldnt find the TSB, I even offered to log on her eand get the Fucking TSB.. but nooo we cant let you on these lol.

This is a major dealership.

Toyota of Santa Maria if anyone is on the central coast = Smacktards

Joined: Apr 2004
Posts: 164
Member
1991 Toyota Celica GT
Member
1991 Toyota Celica GT
Joined: Apr 2004
Posts: 164
Originally Posted by spaztikid
who gives a shit what JD power thinks anyways...


who the fuck is jd power

cheers i can agree with you on that

Joined: Jul 2004
Posts: 282
Member
Member
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Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings.

Joined: May 2003
Posts: 2,449
Specialist
2003 Toyota Celica
Specialist
2003 Toyota Celica
Joined: May 2003
Posts: 2,449
Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.
YES... that's exactly wut i think...

and you are rigth about the lift bolt shits...


I am a HID Maniac!!

Joined: Jul 2004
Posts: 774
Cold Warrior
2004 Toyota Celica GTS
Cold Warrior
2004 Toyota Celica GTS
Joined: Jul 2004
Posts: 774
Originally Posted by AdamVIP
Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings.

thumbsup

That's a really good point. Being Toyota customers, we're way more picky, and more likely to be critical on any kind of "ratings" survey.

Joined: Jul 2004
Posts: 186
Member
1991 Cadillac Seville
Member
1991 Cadillac Seville
Joined: Jul 2004
Posts: 186
seems like every car dealer is getting a jd power award crap on tv except the asian cars... damn racists... juss because they cant fit in our tiny cars doesnt mean they have to hate


another honda kill story is always welcome

Joined: Mar 2004
Posts: 84
Member
2000 Toyota Celica
Member
2000 Toyota Celica
Joined: Mar 2004
Posts: 84
dealers suck up here too

Joined: May 2004
Posts: 528
Senior Member
2001 Toyota Celica GT
Senior Member
2001 Toyota Celica GT
Joined: May 2004
Posts: 528
geez! has anyone had good experiences with dealers?

Joined: Apr 2004
Posts: 433
Senior Member
2004 Toyota Celica
Senior Member
2004 Toyota Celica
Joined: Apr 2004
Posts: 433
I love my dealer smile

Not so much the one I bought the car from, but where I go for service. They're not actually a strictly Toyota dealer, but they sell all sorts of cars, new and used.

Went in without an appointment to check the cost for work, they said they could do it right now, and they did.
Charged me for an hour of labor (even though they took an hour and a half) and that was it!
They did a good job, too! thumbsup

Joined: Apr 2003
Posts: 128
Member
Member
Joined: Apr 2003
Posts: 128
Hey man dont diss saturns, I have owned 2. They are not bad cars and they have the ION Redline and there coming out with a 415 HP Rally saturn I give them props for coming back


I want a Supra :'(
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