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JD Power Rated Toyota Low; Why? #232856 Jul 26, 12:02pm Jul 26, 12:02pm
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Tempe, AZ
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ExNihilo OP
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JD Power Rated Toyota Low; Why?
Here's something interesting. The annual J.D. Power customer satisfaction survey has Toyota well below the industry average in customer satisfaction. That is, well below the likes of Buick thumbsdown, Pontiac, thumbsdown and Ford thumbsdown thumbsdown thumbsdown puke.


Pulled this off a Saturn member forum:

http://www.saturnfans.com/Company/2004/jdp2004csi.shtml

I got my GTS in Tempe, AZ, and have always been happy with that dealer, and got a great deal, but then I've never had to go in for any warranty work, etc. Are Toyota vehicles the only good thing about Toyota? What does everyone else think?

Re: JD Power Rated Toyota Low; Why? [Re: ExNihilo] #232857 Jul 26, 12:03pm Jul 26, 12:03pm
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trog2233
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hahaha what a bunch of BS. Saturn over BMW and benz rofl rofl rofl rolleyes thumbsdown

Re: JD Power Rated Toyota Low; Why? [Re: trog2233] #232858 Jul 26, 12:09pm Jul 26, 12:09pm
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who gives a shit what JD power thinks anyways...


who the fuck is jd power

Re: JD Power Rated Toyota Low; Why? [Re: trog2233] #232859 Jul 26, 12:11pm Jul 26, 12:11pm
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Well, I think the idea is, its a ranking of dealers based on service, not actual vehicle quality. We all know 'Yo has them pretty much beat on actual vehicles.


300,000 KM/Sec. Its not just a good idea, its the law.
Re: JD Power Rated Toyota Low; Why? [Re: spaztikid] #232860 Jul 26, 12:15pm Jul 26, 12:15pm
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That's consumer satisfaction. Don't forget who the morons are that bought those cars. thumbsdown

Smart people buy Toyota & expect a higher level of service and a higher quality product. You could say we are difficult to please. thumbsup

Re: JD Power Rated Toyota Low; Why? [Re: Haulin_A_Doo] #232861 Jul 26, 12:47pm Jul 26, 12:47pm
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i always go by consumer report...

Re: JD Power Rated Toyota Low; Why? [Re: ragingpaseo] #232862 Jul 26, 3:24pm Jul 26, 3:24pm
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Lafayette, LA
DiabloGTS
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Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.


To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Re: JD Power Rated Toyota Low; Why? [Re: DiabloGTS] #232863 Jul 26, 3:31pm Jul 26, 3:31pm
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Orange County, CA
PhatManRX7
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1993 Mazda RX7
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haha. at least you guys dont own a mazda. the dealership wouldnt warranty my car no matter how much i pay.


"Reliable isnt cheap or fast
Cheap isnt fast or reliable
And fast isnt reliable or cheap"
Re: JD Power Rated Toyota Low; Why? [Re: PhatManRX7] #232864 Jul 26, 3:36pm Jul 26, 3:36pm
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New Hampshire
round2gts
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2000 Toyota Celica
round2gts
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that can't be right. toyota is always at the top. something smells fishy wtf


[Linked Image]
Re: JD Power Rated Toyota Low; Why? [Re: round2gts] #232865 Jul 26, 6:15pm Jul 26, 6:15pm
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grcelica
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My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer.

Re: JD Power Rated Toyota Low; Why? [Re: grcelica] #232866 Jul 26, 6:27pm Jul 26, 6:27pm
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New Orleans, LA
Speed4TheNeed
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Originally Posted by grcelica
My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer.


i've never been to a good toyota dealer..they pretty much all suck around here too.

also, i really don't like toyota in general..they're getting way too conservative for my tastes..maybe when i turn a grandpa i'll buy another one. thumbsdown

Re: JD Power Rated Toyota Low; Why? [Re: Speed4TheNeed] #232867 Jul 26, 9:27pm Jul 26, 9:27pm
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2003cbgts
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toyota as a car company and manufacturer cant be beat. they are they best hands down. but their dealerships will burn you a new asshole on their prices and service sometimes. besides, fuck jd power thumbsup

Re: JD Power Rated Toyota Low; Why? [Re: 2003cbgts] #232868 Jul 26, 9:32pm Jul 26, 9:32pm
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Yah, I have 3 dealers in my area & I don't like any of them.

Re: JD Power Rated Toyota Low; Why? [Re: Haulin_A_Doo] #232869 Jul 26, 9:48pm Jul 26, 9:48pm
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When demand increases, dealers often become less willing to negotiate (price), which creates a negative impact on virtually all aspects of the sales process.

Strong sales also often result in delays in taking delivery, which places additional downward pressure on sales satisfaction.


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Re: JD Power Rated Toyota Low; Why? [Re: isaac] #232870 Jul 27, 8:10am Jul 27, 8:10am
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^^^very true. come to think of it, i've 5 toyota dealers around the baltimore area. yup, they'll do half ass job and still charge you in full... puke thumbsdown

Re: JD Power Rated Toyota Low; Why? [Re: ragingpaseo] #232871 Jul 27, 8:14am Jul 27, 8:14am
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Pittsburgh, PA
Jamey
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Toyota's Service fucking blows angry angry thumbsdown

Re: JD Power Rated Toyota Low; Why? [Re: DiabloGTS] #232872 Jul 27, 8:20am Jul 27, 8:20am
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Woodland Hills, CA
ct
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Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.


i agree thumbsdown
toyo salesmen make you feel like you're byuing plutonium. like i'm privelaged just to breathe the dealership air... wtf


Originally posted by SKOOF:
yoru such a clown, i wish you lived in nyc, i would love to just give you the beating that youve probably never gotten in your life.
Re: JD Power Rated Toyota Low; Why? [Re: ct] #232873 Jul 27, 10:09am Jul 27, 10:09am
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Man, and to think that I am going in this Thursday to get my car checked, getting scared on what the outcome will be.


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Re: JD Power Rated Toyota Low; Why? [Re: Chelica815] #232874 Jul 27, 2:04pm Jul 27, 2:04pm
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Los Angeles, CA
QTRMLR_1
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Anyways...I think it's highly misleading to non-Toyota drivers to say that we aren't satisfied with our Toyos. I voided my warranty a long time ago, so service isn't even an issue for me. Those JD Powers peeps must be on JD Jack Daniels or something.


I get my kicks on EC.
Re: JD Power Rated Toyota Low; Why? [Re: QTRMLR_1] #232875 Jul 27, 5:53pm Jul 27, 5:53pm
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actually, the dealer i go to is ok, havnt had any real problems other than not catching the blown fuses from when the car got busted into..


"You're not how much money you have in the bank. You're not the car you drive. You're not the contents of your wallet. You're not your f------ khakis. You're the all-singing, all-dancing crap of the world."
Re: JD Power Rated Toyota Low; Why? [Re: DiabloGTS] #232876 Jul 27, 6:13pm Jul 27, 6:13pm
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Lompoc, CA (805)
falkkor
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Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.



I jsut went in to get replacment Lift bolts to DIY, I forgot part number. took them 45 minutes to find the part number I told them exactly what and where it iwas. They couldnt find the TSB, I even offered to log on her eand get the Fucking TSB.. but nooo we cant let you on these lol.

This is a major dealership.

Toyota of Santa Maria if anyone is on the central coast = Smacktards

Re: JD Power Rated Toyota Low; Why? [Re: spaztikid] #232877 Jul 28, 11:24am Jul 28, 11:24am
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Southern California
bloodredgt
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Originally Posted by spaztikid
who gives a shit what JD power thinks anyways...


who the fuck is jd power


cheers i can agree with you on that


Red Celica GT 5-spd
Re: JD Power Rated Toyota Low; Why? [Re: bloodredgt] #232878 Jul 29, 2:32pm Jul 29, 2:32pm
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CA
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AdamVIP
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Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings.

Re: JD Power Rated Toyota Low; Why? [Re: DiabloGTS] #232879 Jul 29, 2:35pm Jul 29, 2:35pm
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Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.

YES... that's exactly wut i think...

and you are rigth about the lift bolt shits...


I am a HID Maniac!!
Re: JD Power Rated Toyota Low; Why? [Re: AdamVIP] #232880 Jul 29, 4:08pm Jul 29, 4:08pm
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Tempe, AZ
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Originally Posted by AdamVIP
Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings.


thumbsup

That's a really good point. Being Toyota customers, we're way more picky, and more likely to be critical on any kind of "ratings" survey.

Re: JD Power Rated Toyota Low; Why? [Re: ExNihilo] #232881 Jul 29, 7:19pm Jul 29, 7:19pm
Joined: Jul 2004
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Southern California
CaddyShack
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Southern California
seems like every car dealer is getting a jd power award crap on tv except the asian cars... damn racists... juss because they cant fit in our tiny cars doesnt mean they have to hate


another honda kill story is always welcome
Re: JD Power Rated Toyota Low; Why? [Re: CaddyShack] #232882 Jul 29, 9:26pm Jul 29, 9:26pm
Joined: Mar 2004
Posts: 84
Wisconsin
TheAnswer
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2000 Toyota Celica
TheAnswer
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Wisconsin
dealers suck up here too

Re: JD Power Rated Toyota Low; Why? [Re: TheAnswer] #232883 Jul 31, 1:14am Jul 31, 1:14am
Joined: May 2004
Posts: 528
Tempe, AZ
renfield90
Senior Member
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renfield90
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Posts: 528
Tempe, AZ
geez! has anyone had good experiences with dealers?

Re: JD Power Rated Toyota Low; Why? [Re: renfield90] #232884 Jul 31, 4:22am Jul 31, 4:22am
Joined: Apr 2004
Posts: 433
Independence, California
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ArumnDark
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ArumnDark
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Posts: 433
Independence, California
I love my dealer smile

Not so much the one I bought the car from, but where I go for service. They're not actually a strictly Toyota dealer, but they sell all sorts of cars, new and used.

Went in without an appointment to check the cost for work, they said they could do it right now, and they did.
Charged me for an hour of labor (even though they took an hour and a half) and that was it!
They did a good job, too! thumbsup

Re: JD Power Rated Toyota Low; Why? [Re: ArumnDark] #232885 Jul 31, 2:28pm Jul 31, 2:28pm
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Tampa, Florida
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Celica^2k1
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Hey man dont diss saturns, I have owned 2. They are not bad cars and they have the ION Redline and there coming out with a 415 HP Rally saturn I give them props for coming back


I want a Supra :'(
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