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Joined: Jul 2004
Posts: 777
ExNihilo
Cold Warrior
ExNihilo Jul 26, 7:02pm - #232856 
Cold Warrior
2004 Toyota Celica GTS

Joined: Jul 2004
Posts: 777
Tempe, AZ
JD Power Rated Toyota Low; Why?

Here's something interesting. The annual J.D. Power customer satisfaction survey has Toyota well below the industry average in customer satisfaction. That is, well below the likes of Buick thumbsdown, Pontiac, thumbsdown and Ford thumbsdown thumbsdown thumbsdown puke.


Pulled this off a Saturn member forum:

http://www.saturnfans.com/Company/2004/jdp2004csi.shtml

I got my GTS in Tempe, AZ, and have always been happy with that dealer, and got a great deal, but then I've never had to go in for any warranty work, etc. Are Toyota vehicles the only good thing about Toyota? What does everyone else think?
Joined: Jul 2003
Posts: 2,043
trog2233
ECelica Staff
trog2233 Jul 26, 7:03pm - #232857 

ECelica Staff
2004 GMC Canyon Z-71

Joined: Jul 2003
Posts: 2,043
Williamsport, PA
hahaha what a bunch of BS. Saturn over BMW and benz rofl rofl rofl rolleyes thumbsdown
Joined: May 2003
Posts: 5,346
spaztikid
dikitzaps
spaztikid Jul 26, 7:09pm - #232858 
dikitzaps
1974 Toyota Celica

Joined: May 2003
Posts: 5,346
LA
who gives a shit what JD power thinks anyways...


who the fuck is jd power
Joined: Jul 2004
Posts: 777
ExNihilo
Cold Warrior
ExNihilo Jul 26, 7:11pm - #232859 
Cold Warrior
2004 Toyota Celica GTS

Joined: Jul 2004
Posts: 777
Tempe, AZ
Well, I think the idea is, its a ranking of dealers based on service, not actual vehicle quality. We all know 'Yo has them pretty much beat on actual vehicles.

300,000 KM/Sec. Its not just a good idea, its the law.
Joined: Jul 2004
Posts: 2,016
Haulin_A_Doo
Specialist
Haulin_A_Doo Jul 26, 7:15pm - #232860 
Specialist

Joined: Jul 2004
Posts: 2,016
Ontario
That's consumer satisfaction. Don't forget who the morons are that bought those cars. thumbsdown

Smart people buy Toyota & expect a higher level of service and a higher quality product. You could say we are difficult to please. thumbsup
Joined: Dec 2003
Posts: 2,672
ragingpaseo
Specialist
ragingpaseo Jul 26, 7:47pm - #232861 
2003 blue Toyota Celica
Specialist
2003 Toyota Celica

Joined: Dec 2003
Posts: 2,672
towson, md
i always go by consumer report...
Joined: Apr 2003
Posts: 2,451
DiabloGTS
Wheezy Joe
DiabloGTS Jul 26, 10:24pm - #232862 

Wheezy Joe
2002 Kawasaki Ninja 250

Joined: Apr 2003
Posts: 2,451
Lafayette, LA
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.

To have played and laughed with enthusiasm
and sung with exultation
To know even one life has breathed easier
This is to have succeeded.
Joined: Jul 2004
Posts: 29
PhatManRX7
Member
PhatManRX7 Jul 26, 10:31pm - #232863 

Member
1993 Mazda RX7

Joined: Jul 2004
Posts: 29
Orange County, CA
haha. at least you guys dont own a mazda. the dealership wouldnt warranty my car no matter how much i pay.

"Reliable isnt cheap or fast
Cheap isnt fast or reliable
And fast isnt reliable or cheap"
Joined: Jan 2004
Posts: 306
round2gts
Member
round2gts Jul 26, 10:36pm - #232864 

Member
2000 Toyota Celica

Joined: Jan 2004
Posts: 306
New Hampshire
that can't be right. toyota is always at the top. something smells fishy wtf

[Linked Image]
Joined: Nov 2002
Posts: 1,073
grcelica
Specialist
grcelica Jul 27, 1:15am - #232865 

Specialist
2001 Toyota Celica GT

Joined: Nov 2002
Posts: 1,073
NW, PA
My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer.
Joined: Aug 2003
Posts: 6,372
Speed4TheNeed
Caleb
Speed4TheNeed Jul 27, 1:27am - #232866 

Caleb
2000 Toyota Celica

Joined: Aug 2003
Posts: 6,372
New Orleans, LA
Originally Posted by grcelica
My local Toyota dealer sucks. Rude, not willing to please, don't give a shit if you're happy or not. I love my car, but hate the dealer.


i've never been to a good toyota dealer..they pretty much all suck around here too.

also, i really don't like toyota in general..they're getting way too conservative for my tastes..maybe when i turn a grandpa i'll buy another one. thumbsdown
Joined: Aug 2003
Posts: 1,478
2003cbgts
Specialist
2003cbgts Jul 27, 4:27am - #232867 

Specialist
2003 Toyota Celica

Joined: Aug 2003
Posts: 1,478
South Carolina
toyota as a car company and manufacturer cant be beat. they are they best hands down. but their dealerships will burn you a new asshole on their prices and service sometimes. besides, fuck jd power thumbsup
Joined: Jul 2004
Posts: 2,016
Haulin_A_Doo
Specialist
Haulin_A_Doo Jul 27, 4:32am - #232868 
Specialist

Joined: Jul 2004
Posts: 2,016
Ontario
Yah, I have 3 dealers in my area & I don't like any of them.
Joined: May 2002
Posts: 6,007
isaac
ECelica Admin
isaac Jul 27, 4:48am - #232869 
2001 Absolutely Red Toyota Celica GT
ECelica Admin
2001 Toyota Celica GT

Joined: May 2002
Posts: 6,007
Los Angeles, CA
When demand increases, dealers often become less willing to negotiate (price), which creates a negative impact on virtually all aspects of the sales process.

Strong sales also often result in delays in taking delivery, which places additional downward pressure on sales satisfaction.

[Linked Image]
It's not just your imagination...
Your day really does go by twice as fast while on EverythingCelica.com
Joined: Dec 2003
Posts: 2,672
ragingpaseo
Specialist
ragingpaseo Jul 27, 3:10pm - #232870 
2003 blue Toyota Celica
Specialist
2003 Toyota Celica

Joined: Dec 2003
Posts: 2,672
towson, md
^^^very true. come to think of it, i've 5 toyota dealers around the baltimore area. yup, they'll do half ass job and still charge you in full... puke thumbsdown
Joined: Jul 2003
Posts: 669
Jamey
Sara Sucks :P
Jamey Jul 27, 3:14pm - #232871 

Sara Sucks :P

Joined: Jul 2003
Posts: 669
Pittsburgh, PA
Toyota's Service fucking blows angry angry thumbsdown
Joined: Jan 2003
Posts: 2,139
ct
C'mon & hit me!
ct Jul 27, 3:20pm - #232872 

C'mon & hit me!
2000 Toyota Celica GTS

Joined: Jan 2003
Posts: 2,139
Woodland Hills, CA
Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.


i agree thumbsdown
toyo salesmen make you feel like you're byuing plutonium. like i'm privelaged just to breathe the dealership air... wtf

Originally posted by SKOOF:
yoru such a clown, i wish you lived in nyc, i would love to just give you the beating that youve probably never gotten in your life.
Joined: Jun 2004
Posts: 1,870
Chelica815
Specialist
Chelica815 Jul 27, 5:09pm - #232873 
2000 Silver Toyota Celica
Specialist
2000 Toyota Celica

Joined: Jun 2004
Posts: 1,870
San Francisco -The Bay
Man, and to think that I am going in this Thursday to get my car checked, getting scared on what the outcome will be.

Agressively Driven
[Linked Image]
2000 Celica GT-S 6 Speed
Joined: Jun 2004
Posts: 1,376
QTRMLR_1
Specialist
QTRMLR_1 Jul 27, 9:04pm - #232874 

Specialist
2002 Toyota Celica

Joined: Jun 2004
Posts: 1,376
Los Angeles, CA
Anyways...I think it's highly misleading to non-Toyota drivers to say that we aren't satisfied with our Toyos. I voided my warranty a long time ago, so service isn't even an issue for me. Those JD Powers peeps must be on JD Jack Daniels or something.

I get my kicks on EC.
Joined: Jan 2004
Posts: 515
RetroJ84
Senior Member
RetroJ84 Jul 28, 12:53am - #232875 
2002 Silver Toyota Celica GT
Senior Member
2002 Toyota Celica GT

Joined: Jan 2004
Posts: 515
Bak, Cali(661)
actually, the dealer i go to is ok, havnt had any real problems other than not catching the blown fuses from when the car got busted into..

"You're not how much money you have in the bank. You're not the car you drive. You're not the contents of your wallet. You're not your f------ khakis. You're the all-singing, all-dancing crap of the world."
Joined: Feb 2004
Posts: 500
falkkor
Senior Member
falkkor Jul 28, 1:13am - #232876 

Senior Member
2000 Toyota Celica

Joined: Feb 2004
Posts: 500
Lompoc, CA (805)
Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.



I jsut went in to get replacment Lift bolts to DIY, I forgot part number. took them 45 minutes to find the part number I told them exactly what and where it iwas. They couldnt find the TSB, I even offered to log on her eand get the Fucking TSB.. but nooo we cant let you on these lol.

This is a major dealership.

Toyota of Santa Maria if anyone is on the central coast = Smacktards
Joined: Apr 2004
Posts: 165
bloodredgt
Member
bloodredgt Jul 28, 6:24pm - #232877 

Member
1991 Toyota Celica GT

Joined: Apr 2004
Posts: 165
Southern California
Originally Posted by spaztikid
who gives a shit what JD power thinks anyways...


who the fuck is jd power


cheers i can agree with you on that

[Linked Image]

Red Celica GT 5-spd
Joined: Jul 2004
Posts: 282
AdamVIP
Member
AdamVIP Jul 29, 9:32pm - #232878 
Member

Joined: Jul 2004
Posts: 282
CA
Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings.
Joined: May 2003
Posts: 2,454
Elec-FuYu
Specialist
Elec-FuYu Jul 29, 9:35pm - #232879 
2003 Silver Toyota Celica
Specialist
2003 Toyota Celica

Joined: May 2003
Posts: 2,454
B.C. Coquitlam
Originally Posted by DiabloGTS
Toyota service DOES suck.

Ask anyone with a GTS who wanted to get their liftbolts fixed.

YES... that's exactly wut i think...

and you are rigth about the lift bolt shits...

I am a HID Maniac!!
Joined: Jul 2004
Posts: 777
ExNihilo
Cold Warrior
ExNihilo Jul 29, 11:08pm - #232880 
Cold Warrior
2004 Toyota Celica GTS

Joined: Jul 2004
Posts: 777
Tempe, AZ
Originally Posted by AdamVIP
Saturn is rated higher than bwm cause saturns are way cheaper and the staff is nice. If i paid for a bmw id demand the best staff and anything less would get bad ratings.


thumbsup

That's a really good point. Being Toyota customers, we're way more picky, and more likely to be critical on any kind of "ratings" survey.
Joined: Jul 2004
Posts: 186
CaddyShack
Member
CaddyShack Jul 30, 2:19am - #232881 

Member
1991 Cadillac Seville

Joined: Jul 2004
Posts: 186
Southern California
seems like every car dealer is getting a jd power award crap on tv except the asian cars... damn racists... juss because they cant fit in our tiny cars doesnt mean they have to hate

another honda kill story is always welcome
Joined: Mar 2004
Posts: 84
TheAnswer
Member
TheAnswer Jul 30, 4:26am - #232882 

Member
2000 Toyota Celica

Joined: Mar 2004
Posts: 84
Wisconsin
dealers suck up here too
Joined: May 2004
Posts: 528
renfield90
Senior Member
renfield90 Jul 31, 8:14am - #232883 

Senior Member
2001 Toyota Celica GT

Joined: May 2004
Posts: 528
Tempe, AZ
geez! has anyone had good experiences with dealers?
Joined: Apr 2004
Posts: 433
ArumnDark
Senior Member
ArumnDark Jul 31, 11:22am - #232884 
2004 Silver Streak Toyota Celica
Senior Member
2004 Toyota Celica

Joined: Apr 2004
Posts: 433
Independence, California
I love my dealer smile

Not so much the one I bought the car from, but where I go for service. They're not actually a strictly Toyota dealer, but they sell all sorts of cars, new and used.

Went in without an appointment to check the cost for work, they said they could do it right now, and they did.
Charged me for an hour of labor (even though they took an hour and a half) and that was it!
They did a good job, too! thumbsup
Joined: Apr 2003
Posts: 128
Celica^2k1
Member
Celica^2k1 Jul 31, 9:28pm - #232885 
Member

Joined: Apr 2003
Posts: 128
Tampa, Florida
Hey man dont diss saturns, I have owned 2. They are not bad cars and they have the ION Redline and there coming out with a 415 HP Rally saturn I give them props for coming back

I want a Supra :'(
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