OK this is pretty long.
Back in December I ordered a VS replica front and rear bumper from Importfan.com as a Cristmas present to myself.
When they finally got here I took them to the body shop to have them fitted. Well needless to say they didn't fit. Here's a link with pic's of how bad they were. https://www.celicahobby.com/forums/ubbthreads.php/topics/76800/www-importfan-com-question.html
So I called the GTP International at the begining fo January. He told me I need to send in pictures of the bumpers on the car. So back to the body shop I go. I tokk the pic's and sent them in. After a week of not hearing back from them I gave them a call on the 10th and they told me that they didn't get the pic's
so I resent them. I waited a few more days and called back on the 13th to find out what was going on. They told me again that they didn't get the pic's
but, my Microsoft Outlook told me when it was delivered, when it was opened and who opened it.
Well I sent the pic's again and told the guy to stay on the phone with me until he got them and he did. He looked at them and said that he would have to print them out and show them to his boss. On the 26th I called to ask WTF! I spoke to same guy and he acted like he had no idea who I was.
That was it. I was done being nice so I told him to that I was calling the Better Business Bureau and hung up. With in minutes they called me back and told me that they were gonna fix the problem and have the shipping company call me to pick up the bumpers. After about a week & 1/2 I called them again.
A new guy answered and come to find out that the last guy that had all my info doesn't handle customer service anymore. Back to square one. So to make an already long story short I got my new bumpers last week and guess what they don't fit either.
So Friday I called the company from the body shop and told him. He told me that since I had already sent back 1 set of bumpers that I couldn't send back the other ones cause they didn't want to pay for the shipping and I could only get 35% of my money back. WTF is that $hit
The point of this long story is Importfan.com / GTP International can go F#*K themselves.
Sorry for the long story. I just had to vent