"1. eCelica.com Customer Service
Since day one, our goal is to provide the best customer service possible. The fact that we came out of nowhere and became one of the largest and best Celica sites in only a year, tells me that we are doing something right. So, are we perfect? Of course not. No one is.
At times, we are at the mercy of our suppliers. We can't send out products when our suppliers are out. But, we make it clear that items are in back order. Customers need to read the item description more carefully before placing the order. In any case, we have never refused to refund his/her money if the customer asked for it."